Shipping policy


Prohibited Countries and Regions

Remote areas of the United States and U.S. military postal addresses (APO/FPO/DPO), Mexico, Sudan, South Sudan, North Korea, Cuba, Iran, Syria, and Crimea.


International shipping rates

We offer international shipping globally. All orders are covered by free worldwide shipping.

 

Time required for the shipment

Once we receive your order, our warehouse team will begin processing it within 1–3 business days.

However, some bags may need to be transferred from warehouses in different locations before shipment. Therefore, please allow 1–7 business days for your order to be dispatched. Thank you for your patience and understanding.

 

International delivery time

We work with trusted international shipping partners to ensure your orders are delivered as quickly and safely as possible.

Estimated delivery times vary depending on the item's shipping location and destination:

  • Items shipped from selected U.S. warehouses: 1–5 business days.

  • Most in-stock items: 7–15 business days.

Please note that all delivery times are estimates. Actual delivery times may vary depending on the destination, customs clearance, shipping carrier operations, and other unforeseen circumstances.

International duties and/or taxes

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

 Tracking number

After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.

Late delivery  

In the event of a late delivery, Amazing Song will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.

Package lost

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

 

If you’re unable to resolve the issue with the shipping company, please email info@amazingsong.store and we’ll get to the bottom of it!