Politique de remboursement
Return & Exchange
❗Any item marked as [SAMPLE SALE] cannot be returned or exchanged.
I want to exchange the goods
personal reasons
Color / size: not satisfied / wrong choice
Here are 2 cases
1, if it is before the order is sent out and there is no tracking number, please send an email to customer service immediately to explain, amazingsonginfo@gmail.com
2, if the order is issued after and have a tracking number, we are sorry that the package has been issued can not be intercepted, you can contact customer service after receiving the package exchange.
Please note that here the buyer needs to pay the second shipping costs (including shipping costs to send back and we exchange the goods issued shipping costs, will be deducted in your first order.)
product reasons
Wrong color/size
Please contact customer service via amazingsonginfo@gmail.com
Exchange please follow this process.
- Contact customer service after receiving the package with instructions to exchange
- Write on the note in the box: your order number + reason for exchange
- Select logistics company to send back the package
- Send the return tracking number to customer service
NOTE: Please make sure your returned product is in its original condition with product care card, invoice and packaging, including carton, dust bag, chain packaging, etc. (except for returns due to damage or defect). Otherwise, we will not be able to accept your exchange and issue a refund.
We are not responsible for compensation or reimbursement if the exchange package is lost, stolen or mishandled. We reserve the right to refuse any item that does not meet our exchange requirements.
Exchange made more than 15 days after receipt of the goods will not be agreed.
I want to return an item for a refund
Personal Reason
Please click here to initiate a return request, customer service will contact you via email amazingsonginfo@gmail.com when they see it, please check the email message.Please note that here the buyer needs to pay the second shipping costs.If the package is paid on delivery, we will deduct it from your refund.
logistics reason
Logistics track shows returned/cancelled/lost/detained in customs
Screenshot the logistics information and send it to the email:amazingsonginfo@gmail.com, customer service will contact you ASAP.
product reason
Please click here to initiate a return request,customer service will contact you ASAP,please pay attention to check the email information.
NOTE: Please make sure the product you return is in its original condition with product care card, invoice and packaging including carton, dust bag, chain packaging, etc. (except for returns due to damage or defect). Otherwise, we will not be able to accept your return and give you a full refund.
We are not responsible for compensation or reimbursement if the return package is lost, stolen or mishandled. We reserve the right to refuse any item that does not meet our return requirements.
Returns made more than 15 days after receipt of the goods will not be agreed.
Our address information:
Address: 1st Floor, Building D, No. 8, Yongxing Rongshutang Street, Longgui Street, Baiyun District, Guangzhou, 510403
Recipient:：Overseas Returns [After-Sales Department]
Tel/phone：15322256768
