FAQs

Once your order is processed and shipped, you will receive a shipping confirmation email that includes a tracking number. You can track the progress of your shipment by following these steps:
1.Log into your account: Visit The Amazing Song Account Login to access your account.
2.View your orders: Once logged in, navigate to your order list where you'll find details of all your orders.
3.Check order status: Locate the order you want to track. If the fulfillment status is marked as "Fulfilled," this indicates that your order has shipped.
4.Track your shipment: Click on the "Get Tracking Info" button next to the order.
This will provide you with the tracking number and show you the delivery status via the carrier's tracking system.

Yes.Please make sure that your decision.

And please contact us :info@amazingsong.store

We currently accept all major card providers, including Mastercard, Visa, American Express, and UnionPay. Additionally, we support PayPal, Google Pay, and Shop Pay.

Payments flagged as potential fraud by the relevant payment gateway will be refunded immediately.

We are very sorry to hear that your bag arrived damaged. While we strive to provide the best possible bag experience, factors like shipping and handling can sometimes be beyond our control, resulting in issues like this.

Please contact us at info@amazingsong.store with photos of the damaged item and your order number. We will do our best to resolve the issue for you!

We are very sorry that your order is incorrect or incomplete! Please contact us at info@amazingsong.store , and we will work to resolve the issue promptly.

In your message, please include the following details:

- Name of the item(s)

- Order number

An order confirmation email will be sent to the email address you provided after your payment is successfully processed. If you don’t see it in your inbox, please check your junk or spam folder, as the email may have been redirected there.

If you still haven’t received your order confirmation, please verify the email address you provided during checkout or contact us at info@amazingsong.store for assistance.

Yes.

Yes! We offer free shipping for orders

Most in-stock items will reach you within 9-12 business days. Please note that business days refer to Monday to Friday and do not include Public Holidays. Delivery may take longer during sale events or an extended warehouse closure due to public holidays.
For more details, please refer to the Shipping policy:https://amazingsong.store/policies/shipping-policy

If you need to update your shipping information, please contact us at info@amazingsong.store

Please note that once our warehouse has processed your order, we will no longer be able to make any changes. Additionally, modifying your shipping details could possibly lead to certain shipping delay.

We strive to ship every order promptly. However, occasional delays may occur during sale events or public holidays or due to some unforeseen circumstances related to the local customs or logistic partners.

If you have concerns about your package, please contact us at info@amazingsong.store.

To request a return or exchange, please contact us at info@amazing.store with your proof of purchase within 30 days of purchase. We will respond with a return authorization and further instructions within 3-5 working days.

Please note: Item exchanges are subject to stock availability Only regular-priced items are aligible for return or exchange. Sale items are non-refundable and non-exchangeable. Once approved, you will need to arrange for the item to be returned to our warehouse according to the instructions provided by our customer service team.

Refunds may take some time to process, as the timeframe depends on your card issuer’s policies. If you have not received your refund after a reasonable period, please contact your bank or credit card company to inquire about the status of the transaction.

If you still need assistance, please contact us at info@amazing.store

Once we receive and approve your returned item(s), we will promptly refund the purchase price to you. Please note that additional charges such as taxes, customs fees, duties, and shipping costs incurred after the initial purchase, are non-refundable.