AMAZING SONG is committed to providing high-quality handbags and accessories. Every item is inspected before shipment to help ensure product quality.

Due to the high cost of our products and international shipping, all return and refund requests must comply with the conditions outlined in this policy.

1. Return Period

Customers may request a return or exchange within 21 days of receiving their order.

Please email us at info@amazingsong.store within this period and provide your order number and the reason for your return or exchange. Requests submitted more than 21 days after delivery will not be accepted.

If you receive an item with a quality issue, shipping damage, or an incorrect item, please contact us within 7 days of receiving your order and provide relevant photos or videos so we can review the issue.

 

2. When We Accept Returns

A. Product Quality Issues or Incorrect Items

If you receive an item with a verified quality issue, damage during shipping, or an item that does not match your order (including an incorrect product, color, style, or size), please contact us within 7 days of receiving your order and provide relevant photos or videos.

After reviewing the issue, AMAZING SONG will provide an appropriate solution based on the circumstances, which may include a replacement, exchange, or refund.

For returns confirmed to be caused by a product quality issue or an error on our part, AMAZING SONG will cover the applicable return shipping costs.

B. Returns for Personal Reasons

You may submit a return request for personal reasons, such as dissatisfaction with the color or style, incorrect size selection, or a change of mind, provided that the request meets the conditions of this policy.

Returned items must meet the following requirements:

•Items must be unused, unworn, undamaged, and unaltered.

•Original packaging and all accompanying items must be included, such as the product care card, invoice, dust bag, tags, accessories, and other items supplied with the order, where applicable.

•Customers are responsible for all return shipping costs.

•All returns for personal reasons must be approved by AMAZING SONG customer service before the item is shipped back.

 

3. Worry-Free Purchase

AMAZING SONG partners with Seel, a third-party service provider, to offer additional protection for eligible orders.

Coverage varies by order. You can review the applicable protection details in the Seel widget in your cart or at checkout, and refer to your order confirmation email for complete coverage information.

For claims or assistance with Seel-related issues, please visit the Seel Resolution Center.

Please note: Worry-Free Purchase does not cover return shipping labels or return shipping costs for returns due to personal reasons. If you wish to return an item for personal reasons, you must purchase your own return shipping label and cover the associated shipping costs. Coverage and claim outcomes are subject to Seel's terms and conditions and claim review.

 

4. When We Do Not Accept Returns

Returns or refunds will generally not be accepted under the following circumstances:

•Return requests submitted more than 21 days after delivery.

•Items that have been used, worn, washed, damaged, or altered.

•Items returned without their original packaging, tags, product care card, accessories, or other accompanying items, where applicable.

•Items damaged due to improper use, improper storage, or other factors attributable to the customer.

•Items marked as [SAMPLE SALE] or explicitly designated as non-returnable or non-exchangeable.

•Items sent back without prior confirmation from AMAZING SONG customer service.

•Returned items that do not meet the other requirements outlined in this policy.

Due to the high cost of our products and international shipping, AMAZING SONG does not accept unconditional returns or refunds that do not meet the requirements of this policy.

 

5. How to Request a Return

To request a return or exchange, please email us at:  info@amazingsong.store

Please include the following information in your email:

•Order number

•Reason for the return or exchange

•Photos or videos of the item, if the request involves a quality issue or product damage

Please wait for confirmation and return instructions from our customer service team before shipping the item back. Unauthorized returns may not be processed.

Once we receive and inspect the returned item, we will notify you of the review outcome and the next steps. Approved refunds will be processed in accordance with the applicable refund procedures.

 

Important Notice

Nothing in this policy is intended to limit any mandatory consumer rights you may have under applicable laws.